At AAAJILI-ACE, your wellbeing matters more than anything else. We are committed to providing a safe, fair, and responsible gaming environment for all our players. Gambling should be a form of entertainment — not a way to make money or escape from problems.
We are a PAGCOR-licensed casino that strictly adheres to the highest standards of responsible gaming in the Philippines.
Gambling becomes a problem when it affects your finances, relationships, or mental health. It's important to recognize the warning signs early. If you or someone you know experiences any of the following, it may be time to seek help:
If any of these signs sound familiar, please know that you are not alone. Help is available, and taking the first step to reach out is a sign of strength. Learn more about our terms and conditions and privacy policy for additional information.
AAAJILI-ACE provides a comprehensive set of tools to help you stay in control of your gambling. All tools are available through your account settings or by contacting our 24/7 support team.
Setting a deposit limit is one of the most effective ways to manage your gambling budget. Here's how to do it:
Go to the AAAJILI-ACE website and log in using your registered mobile number and password. Need help registering?
Click on your profile icon at the top right corner and select "Settings" or "Account Management" from the dropdown menu.
Find the Responsible Gaming section in your account settings. This is where all your control tools are located.
Select the deposit limit option. You can set a daily limit, weekly limit, and monthly limit.
Type in your limit amount, confirm the changes, and the limit will take effect immediately. You will receive a confirmation email.
If you want to increase your limits, there is a mandatory 24-hour cooling-off period before the change takes effect. This is designed to help you think twice.
If you need assistance, our support team is available 24/7 to help you set up any responsible gaming tools.
If you feel that gambling is no longer a positive part of your life, AAAJILI-ACE offers permanent self-exclusion. This is a serious step that permanently closes your account and prevents you from creating new accounts in the future.
How to self-exclude:
Important: Self-exclusion is permanent and cannot be reversed. Your account cannot be reopened. If you have any outstanding balances, they will be returned to you via your preferred payment method. See our payment methods page for withdrawal options.
If you are unsure about self-exclusion, consider using the cooling-off period first — a temporary break of 24 hours, 7 days, or 30 days. This gives you time to reflect without making a permanent decision.
If you or someone you care about is struggling with gambling addiction, help is available. These organizations offer free, confidential support for Filipino players:
You are not alone. Reaching out is the first and most important step toward recovery. For more information about our commitment to safety, visit our about us page.
AAAJILI-ACE strictly enforces a minimum age requirement of 18 years for all players. We take underage gambling prevention seriously and have multiple measures in place:
If you are a parent or guardian and believe a minor has created an account on AAAJILI-ACE, please contact our support team immediately. We will investigate and take appropriate action.
For more information on protecting minors from online gambling, visit the PAGCOR website for resources and advice.
AAAJILI-ACE offers deposit limits, loss limits, session time limits, cooling-off periods, and permanent self-exclusion. All tools are available through your account settings or by contacting our support team.
Log in to your account, go to Settings, select Responsible Gaming Tools, choose Deposit Limits, set your daily, weekly, or monthly limit, and confirm. The limit takes effect immediately. Visit our deposit guide for more information.
Yes. AAAJILI-ACE offers permanent self-exclusion. Once activated, your account will be closed permanently and cannot be reopened. Contact our support team or use the self-exclusion option in your account settings.
The minimum age to play at AAAJILI-ACE is 18 years old. We strictly enforce age verification through KYC checks and use identity verification to prevent underage gambling. View our terms for more details.
You can call the PAGCOR Problem Gambling Helpline at 1800-1888-0976 — it's free, confidential, and available 24/7. You can also contact the National Center for Mental Health or Gamblers Anonymous Philippines for support.
If you need to talk to someone — you are not alone.
Call the PAGCOR Problem Gambling Helpline:
Free • Confidential • Available 24/7
You can also reach out to the National Center for Mental Health at (02) 8533-9001 or visit Gamblers Anonymous Philippines for support groups.